COMMUTERS who travel directly to the airport on the Airtrain are being ripped off according to a local public transport advocate group.
RAIL Back On Track spokesman and Darra resident, Robert Dow, said he had spent months trying to highlight the “bizarre situation and rip-off” with fares for connecting rail services with the Airtrain services to Brisbane Airport.
“When I travel to the Brisbane Airport on the Airtrain I always break my journey at the CBD,” he said.
“The reason for this is if you do it as single trip you not only pay extra for travel on the public train network, a part of the network that Airtrain has nothing to do with, but you also miss out on the off peak fares for the non-Airtrain leg as well.”
Mr Dow said if commuters travelling from Oxley to the Airport broke their trip into two they would save $3.
He questioned why TransLink allowed this “bizarre situation” to continue.
“The fare rip-off is easily avoided by breaking one’s journey, but is this really supporting public transport?” he asked.
“Is the customer or profit the priority?
“The excess fares are easily avoided, however many commuters may not be aware of this strange situation. They would rightly expect not to be charged excess fares, but the sad reality is that they are.” Translink CEO Peter Strachan told The Satellite he could understand why people broke their journey in Brisbane if catching the Airtrain to the Airport.
“It is certainly a cheaper option,” he said.
“Airtrain is a private company that sets its own fares on top of standard TransLink fares.
“For the convenience of all passengers, TransLink incorporated Airtrain’s fares into TransLink ticketing, including go card.
“TransLink only collects a standard fare regardless of whether a customer touches on or off mid-journey on any connecting TransLink service.
“TransLink will continue to work with Airtrain to achieve a better outcome for train passengers in South East Queensland.”
• What do you think? Do you agree with Mr Dow? Email email@example.com.
‘Is the customer or profit the priority?’
– Robert Dow
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